ORDER TERMS & CONDITIONS

SHIPPING and Handling

All our meats are fully cooked, vacuum-sealed, and shipped in a cooler with dry ice.

We only use UPS for perishable items.

All shipping options include a $23.00 materials fee for the cooler and dry ice.

We only ship Monday - Thursday.

We do not schedule deliveries for Saturday, Sunday, or Monday.

All orders placed after 12pm on Wednesday will ship the following week unless you contact the shipping manager directly to check on the feasibility for a Thursday or Friday delivery.

For non-holiday weeks, the last ship day for each of the UPS services is as follows:

Next-Day Air.....Thursday

2nd-Day Air.....Wednesday

3-Day Select.....Tuesday

Ground.....depends on projected transit time

Your order needs to be placed at least one day before the ship date.

GROUND SHIPPING

UPS Ground is the cheapest shipping option, but it is only available to destinations for which orders consistently take no more than two days to arrive.

Dry ice will only last a couple of days, so transit times longer than that require 2nd-Day Air at least.

REQUESTING SHIP DATES / SPECIAL INSTRUCTIONS

Unless you request a later delivery, we will ship your order the next available date that will work with the UPS service you purchased. You can request a specific delivery date in the Order Notes box before you submit your purchase, but keep in mind the restrictions listed above. You can also leave special instructions such as gift messages that you want us to include.

HOLIDAY SHIPPING

UPS does not deliver on Thanksgiving or Christmas. Heavy shipping volume around holidays and bad winter weather can cause delays. Placing your order to arrive right before a holiday can be risky. All our meats freeze well, so we encourage you to order early.

If you have any questions, you can email us at kreuzmarket.com or call us at 512-398-2361.